Shipping policy
COMFORTPURR – SHIPPING POLICY
Thank you for choosing ComfortPurr. Please review this Shipping Policy to understand how your order is processed and delivered.
ORDER PROCESSING TIME
All orders are processed within 1–5 business days.
Processing includes:
- Order verification
- Quality inspection
- Packaging
- Shipment dispatch
Orders are not processed on weekends or holidays.
During high-demand periods, including sales, promotions, and holidays, processing may take the full 1–5 business days.
SHIPPING TIME
Once your order has shipped, delivery times may vary based on:
📍 Destination
📦 Shipping carrier
🌍 External conditions, including weather, logistics, and customs
Estimated Delivery Times After Processing
🇺🇸 United States: 5–10 business days
🌍 International: 10–20 business days
All shipping times are estimates and are not guaranteed.
TOTAL DELIVERY TIME
Total delivery time = Processing Time + Shipping Time
Example:
3-day processing + 7-day shipping = approximately 10 business days total.
TRACKING INFORMATION
Once your order ships:
📧 You will receive a tracking number by email
⏱ Tracking information may take 24–48 hours to update
📱 Use the tracking link provided to monitor your shipment
If you do not receive tracking information within 5 business days, please contact:
INCORRECT SHIPPING DETAILS
ComfortPurr is not responsible for:
❌ Incorrect or incomplete shipping addresses
❌ Orders delivered to the address provided by the customer
❌ Returned packages due to address errors
If an order is returned because of incorrect shipping information:
- Reshipping fees will apply
- No refunds will be issued
Please carefully review your shipping information before placing your order.
LOST, STOLEN, OR DELAYED PACKAGES
ComfortPurr is not liable for:
❌ Packages marked as "Delivered" but not received
❌ Stolen packages after delivery
❌ Carrier delays or logistical issues
Responsibility transfers to the shipping carrier once the order has been shipped.
We recommend that customers:
- Use a safe and secure delivery location
- Monitor tracking updates regularly
- Request signature confirmation when available
INTERNATIONAL SHIPPING
We ship to select international destinations.
Customs, Duties & Taxes
- May apply depending on the destination country
- Are the responsibility of the customer
- Are not controlled by ComfortPurr
Delivery
- International delivery typically takes 10–20 business days after processing
- Customs inspections may cause additional delays
Please make sure your shipping address is complete and accurate before placing your order.
ORDER CHANGES & CANCELLATIONS
Orders cannot be modified once processing begins, which typically happens within 1–2 hours after purchase.
If you need help with an order change or cancellation, email us immediately:
We will do our best to help, but changes and cancellations cannot be guaranteed once processing has started.
SHIPPING CARRIER DELAYS
Delays may occur due to:
🌩 Weather conditions
🚛 Peak shipping seasons
🛃 Customs processing
📦 Carrier-related issues
ComfortPurr is not responsible for delays caused by the shipping carrier.
If your tracking shows no movement for more than 7 days, please contact us for assistance.
UNDELIVERABLE PACKAGES
If a package is returned to us:
- We will contact you about reshipment
- New shipping charges will apply
- Original shipping fees are non-refundable
Common reasons for undeliverable packages include:
- Incorrect shipping address
- Missed delivery attempts
- Refused delivery
- Customs-related issues
CONTACT US
For shipping-related questions, please contact us at:
Please include:
- Your order number
- Your tracking number, if available
- A short description of the issue
Response Time: 24–48 business hours
OUR COMMITMENT
At ComfortPurr, we are committed to processing and shipping every order as quickly and carefully as possible while maintaining our quality standards.
By placing an order with ComfortPurr, you acknowledge and agree to this Shipping Policy.
— The ComfortPurr Team